Most Common Shipping Questions Answered:
PLEASE EXCUSE OUR APPREAENCE! We are restructuring our site, so things may be a little all over the place. If you do not see something or have a question, please ask! We are a very Small Business & Customer Service is #1
SHIPPING: Since our #1 question is how long does shipping take? We work fast! And ship all orders out within 24 hours of purchase, Monday-Friday & sometimes Saturdays. We use USPS so once shipped out, Standard Shipping can take 3-8 days, depending on location, Priority 2-3 days & Express is promised 1-2 days.
PLEASE NOTE: Priority and Express need to be ordered by 8am Mon-Fri, to guarantee they will ship out same day.
We are located in Baltimore, MD 21206
SHIPPING: Since our #1 question is how long does shipping take? We work fast! And ship all orders out within 24 hours of purchase, Monday-Friday & sometimes Saturdays. We use USPS so once shipped out, Standard Shipping can take 3-8 days, depending on location, Priority 2-3 days & Express is promised 1-2 days.
PLEASE NOTE: Priority and Express need to be ordered by 8am Mon-Fri, to guarantee they will ship out same day.
We are located in Baltimore, MD 21206
About Me ~ Shop Policies
Hello,
My name is Michelle and I am the owner and designer of MAK Creations Cake Supply. I started baking professionally over 32 years ago and have been doing cakes for over 22 years. Due to health issues I am no longer able to work full time on hard bakery floors 12+ hours a day. I wanted to continue to work and do what I love, as I still have the passion and the experience so I created this small business.
I have always been artistic and I love to design and create, I decided to make my own line of supplies. as well as carrying supplies from well known companies, to help home bakers and professionals a like to achieve great looking cakes.
Thank you for coming by my site. Please look around and I hope you find items to get your creative juices flowing. I do a TON of custom work that takes up a lot of my work day and everything I have is not on this site yet, so if you do not see something please ask! I most likely do have it, I can get it, or I can create a special custom item for your party and theme needs. If you have any questions or need some help or tips please feel free to contact me through email: [email protected], You can use the contact Us form above to email us direct, or Click below on the Message me on Facebook Messenger button, in the lower right hand of the sites page. Thank you for visiting my site,
Michelle =)
RETURN POLICY: Due to the nature of our products being edible and the fact we make everything fresh to order, we do not give refund items on this site because we will not resell a returned item. But If there is an issue with your product, please feel free to reach out and we will be happy to help!
IF YOUR ORDER CAME LATE OR DAMAGED WITH PRIORITY OR EXPRESS MAIL: Ever since Covid and the change of top USPS management changes and how they handle things, the USPS refuses to refund any claim from the seller in small business. Even with valid proof, due to the large number of fraudulent claims over the years. If you have either of these issues, YOU will have to make the claim. To make it easy we provide you the following links:
YOU CAN MAKE A CLAIM FOR:
My name is Michelle and I am the owner and designer of MAK Creations Cake Supply. I started baking professionally over 32 years ago and have been doing cakes for over 22 years. Due to health issues I am no longer able to work full time on hard bakery floors 12+ hours a day. I wanted to continue to work and do what I love, as I still have the passion and the experience so I created this small business.
I have always been artistic and I love to design and create, I decided to make my own line of supplies. as well as carrying supplies from well known companies, to help home bakers and professionals a like to achieve great looking cakes.
Thank you for coming by my site. Please look around and I hope you find items to get your creative juices flowing. I do a TON of custom work that takes up a lot of my work day and everything I have is not on this site yet, so if you do not see something please ask! I most likely do have it, I can get it, or I can create a special custom item for your party and theme needs. If you have any questions or need some help or tips please feel free to contact me through email: [email protected], You can use the contact Us form above to email us direct, or Click below on the Message me on Facebook Messenger button, in the lower right hand of the sites page. Thank you for visiting my site,
Michelle =)
RETURN POLICY: Due to the nature of our products being edible and the fact we make everything fresh to order, we do not give refund items on this site because we will not resell a returned item. But If there is an issue with your product, please feel free to reach out and we will be happy to help!
IF YOUR ORDER CAME LATE OR DAMAGED WITH PRIORITY OR EXPRESS MAIL: Ever since Covid and the change of top USPS management changes and how they handle things, the USPS refuses to refund any claim from the seller in small business. Even with valid proof, due to the large number of fraudulent claims over the years. If you have either of these issues, YOU will have to make the claim. To make it easy we provide you the following links:
YOU CAN MAKE A CLAIM FOR:
- If the item was damaged through transit and you purchased either Priority or Express since it has automatic insurance. $100 for Express & $50 for Priority.
- If You purchased Express Mail, and it came after the 1-2 Day Promised delivery window.
- Priority Mail, and it came after the 2-4 Day delivery window.
- Please click the link below to make your claim for a full refund. Items and shipping. A claim and refund link for USPS are below for your convenience. Thank you!
- Claim: Domestic Claims | USPS
- Refund Link: Service Refunds (usps.com)
